SEGG > Industries > Financial

Financial

Over the years the financial sector has evolved substantially and with it, also the form of communication that the institutions were adopting. Traditionally the communication of such institutions is conducted through brochures or posters that banks, financial institutions and insurance still use today, and will probably continue to use. However, in the digital era, the interactive kiosk is an immersive tool to the user's service and provides greater motivation to products "purchase", derived to its multimedia component.

In addition, the services that these institutions provide are and will continue to be provided by people because the human and personal elements are crucial in this sector. However, it is increasingly common to see an interactive kiosk at a financial institution, not only by modernity that gives the space but, above all, because there are tasks where the multimedia kiosk can easily replace the human presence. As with the ATM, which many years ago was a "foreign element" we are sure that such institutions look to digital solutions as working tools increasingly effective, useful and necessary.

Our Queue Management, Communication and Interactivity solutions for the service area, constitute an immersive and rich solution for customer experiences, by collecting and storing data on investment habits and customer spending through Big Data Analytics tools, to be produced and created information and personalized experiences that best meet each specific profile.

WHY SEGG?

Segg platform is the result of over 25 years of experience working in self-service for financial sector and an innovative strategy in digital channels. Developed by SoftFinança’s I&D senior team, allows you to implement and manage an interactive, dynamic and transactional channels network.

Universal Solution

For any terminal type, from larger to smaller structures with different business applications.

Centralisation

A single platform to centrally manage all channels and terminals in one or more networks.

Scalability

Its architecture adapts to complex hierarchical systems, but also simple level and individual structures.

PRODUCTS AND SOLUTIONS

SEGG

QUEUE MANAGEMENT

COMMUNICATION

INTERACTIVITY

SERVICE AREA DESIGN

Single application that allows you to control your entire network of digital communication and relate to your customers. With extensive experience in Customer Experience solutions, we identify your needs and deliver solutions that help you to control and manage your digital communication.

For over two decades, we have been transforming the way companies organize, interact and manage their clients in service areas. Reduce your queue times, improve staff efficiencies and increase your revenue, with our Queue Management Solution.

Our solutions help companies to communicate with their customers more efficiently, managing and programming their digital content easily. Disclose information, news, products and relevant and specific services of the institution, in real time.

We raise the level of customers experience, with our interactive kiosks solution, which make available a wide variety of content such as catalogs, campaigns and satisfaction surveys. Customer needs and expectations are constantly evolving, and thus customer feedback is vital for customer centric businesses.

We create timeless brand & service experiences with the right design. With over 25 years of experience working "Costumer Experience" solutions in service areas, we have become experts in designing the right customer journey and products that will increase your brand value and customer loyalty.