• Relationship with citizens
Public Administration

Usually in the service areas of the Public Administration services there are long queues, resulting in dissatisfaction of citizens. Government agencies are increasingly concerned to improve the service they provide to citizens, in order to improve their service experience. On the other hand, there has been a great evolution in technological and service systems so that the expectations of citizens is that government agencies follow this evolution.

With our queue managements system, you can intelligently manage the queues at any point of customer interaction, reinforcing a customer-centric approach while improving service efficiency.

On the other hand, a well-managed satisfaction survey system benefits the public administration, to the extent that the data collected generate an opportunity to learn and build a strong culture turned to service excellence. Our digital touch screen kiosks are the ideal solution for key local areas, giving the opportunity to the citizens to provide feedback.



Segg platform is the result of over 25 years of experience working in self-service for financial sector and an innovative strategy in digital channels. Developed by SoftFinança’s I&D senior team, allows you to implement and manage an interactive, dynamic and transactional channels network.
Universal Solution
For any terminal type, from larger to smaller structures with different business applications.
A single platform to centrally manage all channels and terminals in one or more networks.
Its architecture adapts to complex hierarchical systems, but also simple level and individual structures.